Contact us

Questions, bug reports, tool requests and privacy queries all land in the same inbox — and a human reads every one of them.

Email

General enquiries: contact@pdfutilise.com
Technical support and bug reports: support@pdfutilise.com

We aim to reply within two working days. Support is provided in English and Hindi.

What to include in a bug report

A good report makes a fix possible. Please include:

  • The exact tool you were using — for example "Compress PDF to 100KB".
  • Your browser and version, and your operating system or phone model.
  • What you expected to happen, and what actually happened.
  • Any error message, copied exactly as it appeared.
  • Whether the file was a scan, a form with fillable fields, a document from a bank or government portal, or something else.

Do not send us the document itself. We do not want it, cannot store it safely, and do not need it: the details above are almost always enough.

Privacy and data requests

Because no document is ever transmitted to us, there is no file data to access, correct or delete. Server logs record the pages requested, the referring page, an approximate location derived from your IP address and your browser type. These are retained for a limited period for security and capacity planning. Write to support@pdfutilise.com with any question about this, and see the privacy policy for the full detail.

Advertising, licensing and press

Questions about advertising placements, licence terms for the tool engines, or media enquiries should go to contact@pdfutilise.com with a clear subject line.

Where we are

PDFUtilise is an independent project based in Bhubaneswar, Odisha, India. There is no office to visit and no phone support line — email is the only channel, which is why we answer it properly.

Quick answers that solve most enquiries

A tool did not work on my file

Please include the tool name, your browser and version, your device, and — if you are comfortable sharing it — what kind of document it was (a scan, a form with fillable fields, a file from a specific portal). Screenshots of any error message help a lot. If you can, describe the error text exactly; it is often enough to identify the problem immediately.

Can you recover a file or a password for me?

No, and this is by design. We never receive your files, so there is nothing on our side to recover, and a properly encrypted PDF cannot be opened without its password by anyone. Keep the original file on your device and keep a record of passwords in a password manager.

Can you add a specific tool?

Often, yes. Describe the job you need done and, if it is for a specific portal or form, mention the size or format rules it imposes. Tools are chosen based on how many people actually need them, so a clear real-world use case helps.

Do you offer API access or bulk processing?

No. This site is built specifically to never handle your files, which makes an API impossible by design. Bulk processing is better served by a desktop application such as qpdf, Ghostscript or pdftk running on your own machine.

How do I report a security or privacy concern?

Use the same address and put "Security" in the subject line. Please describe the issue without including any real personal documents. We take reports seriously and will respond promptly.